Return Policy
At Better, we strive to ensure your complete satisfaction with our products. For regulatory compliance reasons, we unfortunately do not accept any returns, given the sensitive nature of the products. However, in the following rare and unfortunate scenarios, we will be more than happy to send across a replacement if the request for replacement has been raised within 7 days of delivery of the order:
- Wrong Products Delivered: If you receive a product different from what you ordered.
- Missing Products in the Order: If any product(s) are missing from your order.
- Damaged Products Delivered: If the product arrives damaged.
- Expired Products Delivered: If the product you receive is expired.
How to Initiate a Replacement Request for Online Orders
To start a replacement request, please email support@itsbetter.app with your order number as the email subject. After placing the request, one of our delivery partners will contact you to collect the item(s) if necessary.
Once we receive the product(s), a thorough quality inspection will be conducted by our team. You will receive an email confirming either the acceptance or rejection of your replacement request, along with an explanation if rejected.
If your request is approved, the replacement will be processed within approximately 2 business days. The replacement item(s) will be shipped to you as soon as possible.
Additional Notes
Please ensure that you meet Better's replacement criteria to facilitate a smooth process. If we are unable to accept your replacement request, you will have up to three delivery attempts to receive the product(s) back if they were collected for inspection. If you miss these deliveries, please contact our customer care team at support@itsbetter.app within three days to arrange another delivery. After the final delivery attempt, we will not be able to send the product(s) again.
Thank you for your understanding and cooperation. Our team is always available to assist you and ensure your satisfaction with our service.